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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gregory Thompson

March 25, 2025

5  out of  5
rating by Gregory Thompson
"They are an amazing agency. We had an accident and Tammy went way out of her way to expedite the estimates and pay out in the claim so we could quickly purchase another vehicle! Thank you!!"
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Cheryl Bivens

March 25, 2025

5  out of  5
rating by Cheryl Bivens
"Love them very fast and efficient!"
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Jake Waggoner

March 3, 2025

5  out of  5
rating by Jake Waggoner
"I work with Ted’s office for all of my personal & business insurance needs. Great prices for great coverage and a great team!"
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Kalamazoo Locksmith

February 13, 2025

5  out of  5
rating by Kalamazoo Locksmith
"Great service and friendly staff!"
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Laura Parrish

January 22, 2025

5  out of  5
rating by Laura Parrish
"The customer service at Ted Kiesling branch office is 2nd to none ! Cassie and Tammy are fantastic!! They are the reason we stay with state Farm. To be honest, the amount we pay just keeps going up. That of course we are NOT happy with. On the other hand we have had a couple claims and gotta say they are amazing with getting you taken care of. One claim was a garage fire. We lost everything in it and it melted our neighbors siding. State Farm took care of our neighbors and our damages all within the same week! We are happy just wish the premiums weren't quite so high"
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G Rodge60

January 21, 2025

5  out of  5
rating by G Rodge60
"Doesn’t matter who I get on the phone, Cassie or Tammi, the Ladies in TK’s office are awesome!"
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mynameisnotPHWONG

January 9, 2025

5  out of  5
rating by mynameisnotPHWONG
"This is the best state farm. Both of the workers are very nice and respond quickly. Been with them for 10 years and couldn’t tell you one negative thing about the way they handle things. Thank you and keep up the great work!!"
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Tyler Sleep

December 10, 2024

1  out of  5
rating by Tyler Sleep
"I had a wonderful experience with Ted Kiesling State Farm and I will be the first to tell you that Tammi is GREAT. HOWEVER! After being insured by them for almost 15 years (my ex and I had our mortgage through them and many vehicles over the years). After splitting up with my ex I kept them. Still loyal. I recently closed on a home on October 9th and was excited to use them. They agreed to be my insurance upon closing. My mortgage includes 30,000 worth of repairs to include new siding and repairing a DETACHED garage roof a tree bench fell on. I didn’t even have power to the home due to a new service being put in until mid Nov. and was living elsewhere. Just before thanksgiving, Tammi calls me and says (on the day we got all the snow btw) that if the siding and roof isn’t done before Dec. 14 that I’m going to be dropped. When I explained they knew of my contract before closing that my contractor had until April 9th but was already in the middle of doing the siding but likely couldn’t even get the roofing materials ordered by Dec 14th she told be to send the contract and she would look into it. On Dec 9 Tammi calls me and says they didn’t care. That I would be dropped Dec. 14th WELL….Bye…. What a terrible business practice for people trying to get homes and make it!"
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Serageldin Bashir

November 25, 2024

5  out of  5
rating by Serageldin Bashir
"4 years"
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Dr. Max Pohl

August 22, 2024

5  out of  5
rating by Dr. Max Pohl
"Unlike your usual insurance agency, Tammi and Ted are amazing to work with! Clear and quick communication with all questions always answered. Cannot recommend this team enough!"
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Scott morrison

March 12, 2024

5  out of  5
rating by Scott morrison
"I reached out to Tammi Waggoner today in need of new homeowners insurance. She graciously spent time finding the best rates and gave us a bundle quote that is amazing. Thank you Tammi!"
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Carissa Edwards

February 19, 2024

5  out of  5
rating by Carissa Edwards
"I wish they had a 10 star. I need to point out a very important asset to this office. TAMMY! She is absolutely wonderful. Im big on customer service along with understanding. From the policy, to payment, to any questions. She always is so understanding and eagar to help. Last, which is also important to me. TONE OF VOICE over the phone, its important! Shes always pleasant and caring. I feel like she is there to help as much as she can 100% of the time. So glad we switched from Kory Wagonmaker SF TOTALLY different. Thank you Tammy!!! Carlos and Carissa"
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David Shultz

January 18, 2024

5  out of  5
rating by David Shultz
"The team here is phenomenal! Cassie helped us get home owners insurance for my sister’s house recently. Very friendly and helpful, oh and we were given an excellent rate."
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Erika Wagoner

November 7, 2023

1  out of  5
rating by Erika Wagoner
"The office workers like Tammi are incredibly difficult to work with and like to bleed money out of customers for their own office error. They can’t even fix their own mistakes. 33 years of being a customer means nothing as long as they’re getting every penny out of you. Very unprofessional and unethical business practice."
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Asim Baig

October 17, 2023

5  out of  5
rating by Asim Baig
"Good experience"
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Abigail Thorman

October 12, 2023

5  out of  5
rating by Abigail Thorman
"The staff here is very welcoming and more than helpful! Cassie was very personable, knowledgeable, and helped me find the most suitable coverage for me. She was also extremely patient with me, and took the time to explain things to me which I greatly appreciated. Every time I come in Tammi and Cassie both make sure to greet me with a smile on their faces. Would recommend Ted Kiesling’s office to all!"
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Joshua Hagen

October 3, 2023

5  out of  5
rating by Joshua Hagen
"Ted has a great branch and I love their new location. Highly recommend being insured here!"
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Ben Wood

September 28, 2023

5  out of  5
rating by Ben Wood
"The ladies at Ted Kiesling are absolutely amazing. They genuinely care and are very easy to talk with. Both ladies do their best to provide the best care that's available."
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Elaine Perry

August 2, 2023

5  out of  5
rating by Elaine Perry
"Excellent staff! Very knowledgeable and can help you with all your insurance needs. I have been a customer for many years. Tammi and Cassie are great!!"
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Seth Hill

April 11, 2023

4  out of  5
rating by Seth Hill
"Cassie is great"
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Amber Whitmore

April 1, 2023

1  out of  5
rating by Amber Whitmore
"Don't have gap insurance.. never helped me fix my vehicle"
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Jonathan Homrich

September 30, 2022

5  out of  5
rating by Jonathan Homrich
"Very responsive and friendly staff always promptly returning phone calls or emails I would definitely recommend"
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Julie Bauer

September 24, 2022

5  out of  5
rating by Julie Bauer
"Always quick to answer my questions and advise me. Great support staff."
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Jessica Teague

September 24, 2022

5  out of  5
rating by Jessica Teague
"Tammy at Ted's office is amazing. I called 15 mins before close and had to leave a voice-mail. Thought I'd get a call back Monday, but to my surprise she called me back less than 5 minutes later. She adjusted what I needed her to adjust and she sent a copy to my bank for me. Fast, efficient and professional! Even called me back to clarify something. THANK YOU! 🙂"
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Visho Sharma

September 16, 2022

5  out of  5
rating by Visho Sharma
"Ted Kiesling and, indeed, his teeming clientele are extremely well served by Cassie and Tammy. To do business with them is not like business; it's more like a social visit. Dr. Visho Sharma"